:root{--navy-900:#0a1628;--navy-800:#112240;--navy-700:#1F3864;--blue:#4169c9;--blue-light:#8fb0f9;--teal:#14b8a6;--muted:#64748b;--line:#e2e8f0;--bg:#f6f8fb;--white:#fff;--danger:#dc2626;--warn:#d97706;}
*{box-sizing:border-box}
body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;color:#0f172a;background:var(--bg);font-size:15px;line-height:1.5}
a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}
.brand{display:flex;align-items:center;gap:10px;color:#fff;font-weight:700;font-size:17px}
.brand img{width:34px;height:34px;border-radius:8px}
.brand small{display:block;font-weight:400;font-size:11.5px;color:var(--blue-light);letter-spacing:.3px}
/* staff layout: sidebar */
.staff-shell{display:flex;min-height:100vh}
.sidebar{width:240px;background:var(--navy-900);color:#cbd5e1;padding:20px 14px;display:flex;flex-direction:column;flex-shrink:0}
.sidebar .tag{font-size:10.5px;text-transform:uppercase;letter-spacing:1.2px;color:var(--teal);margin:6px 0 22px 44px}
.sidebar nav a{display:block;color:#cbd5e1;padding:9px 12px;border-radius:8px;margin-bottom:2px;font-weight:500}
.sidebar nav a:hover,.sidebar nav a.active{background:var(--navy-700);color:#fff;text-decoration:none}
.sidebar .who{margin-top:auto;border-top:1px solid #1e2d4a;padding-top:14px;font-size:13px}
.sidebar .who b{color:#fff}
.staff-main{flex:1;padding:28px 34px;min-width:0}
/* portal layout: top bar */
.topbar{background:linear-gradient(90deg,var(--navy-900),var(--navy-700));padding:14px 0}
.topbar .wrap{display:flex;align-items:center;justify-content:space-between}
.topbar nav a{color:#dbe4f5;margin-left:20px;font-weight:500}
.topbar nav a.active{color:#fff;border-bottom:2px solid var(--teal);padding-bottom:3px}
.wrap{max-width:1000px;margin:0 auto;padding:0 22px}
.portal-main{padding:28px 0 50px}
.company-chip{display:inline-block;background:rgba(255,255,255,.1);color:#fff;border-radius:20px;padding:3px 12px;font-size:13px;margin-left:14px}
footer.site{color:var(--muted);text-align:center;font-size:12.5px;padding:26px 0}
footer.site em{color:var(--navy-700)}
h1{font-size:24px;margin:0 0 4px;color:var(--navy-900)}
h2{font-size:18px;margin:0 0 12px;color:var(--navy-900)}
.sub{color:var(--muted);margin:0 0 22px}
.head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap}
.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:20px;margin-bottom:18px;box-shadow:0 1px 2px rgba(10,22,40,.04)}
table{width:100%;border-collapse:collapse;background:#fff}
th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top;font-size:14px}
th{font-size:12px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);background:#f8fafc}
tr:hover td{background:#fbfcfe}
.table-card{padding:0;overflow:auto}
.btn{display:inline-block;background:var(--navy-700);color:#fff;border:0;border-radius:8px;padding:9px 16px;font-weight:600;font-size:14px;cursor:pointer;text-decoration:none}
.btn:hover{background:var(--navy-900);text-decoration:none}
.btn.teal{background:var(--teal)}.btn.teal:hover{background:#0f9488}
.btn.ghost{background:#fff;color:var(--navy-700);border:1px solid var(--line)}
.btn.small{padding:5px 10px;font-size:12.5px}
.btn.danger{background:#fff;color:var(--danger);border:1px solid #fecaca}
label{display:block;font-weight:600;font-size:13px;margin:12px 0 5px;color:#334155}
input[type=text],input[type=email],input[type=password],select,textarea{width:100%;padding:9px 11px;border:1px solid #cbd5e1;border-radius:8px;font:inherit;background:#fff}
textarea{min-height:120px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid var(--blue-light);border-color:var(--blue)}
.row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.row3{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;align-items:end}
.badge{display:inline-block;border-radius:20px;padding:2px 10px;font-size:12px;font-weight:600;white-space:nowrap}
.s-Open{background:#dbeafe;color:#1e40af}.s-In-Progress{background:#fef3c7;color:#92400e}.s-Resolved{background:#d1fae5;color:#065f46}
.p-Low{background:#f1f5f9;color:#475569}.p-Medium{background:#e0e7ff;color:#3730a3}.p-High{background:#ffedd5;color:#9a3412}.p-Urgent{background:#fee2e2;color:#991b1b}
.cat{background:#f1f5f9;color:#334155}
.flash{padding:10px 14px;border-radius:8px;margin-bottom:14px;font-size:14px}
.flash.error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}
.flash.success{background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0}
.flash.info{background:#eff6ff;color:#1e40af;border:1px solid #bfdbfe}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px}
.stat b{display:block;font-size:26px;color:var(--navy-900)}.stat span{color:var(--muted);font-size:13px}
.stat.urgent b{color:var(--danger)}
.thread .msg{border:1px solid var(--line);border-radius:10px;padding:12px 14px;margin-bottom:12px;background:#fff}
.thread .msg.staff{border-left:4px solid var(--blue)}
.thread .msg.internal{background:#fffbeb;border:1px dashed #f59e0b;border-left:4px solid #f59e0b}
.thread .meta{font-size:12.5px;color:var(--muted);margin-bottom:6px}
.pre{white-space:pre-wrap;word-wrap:break-word}
.grid-2{display:grid;grid-template-columns:2fr 1fr;gap:18px}
.kv{font-size:14px}.kv div{display:flex;justify-content:space-between;padding:6px 0;border-bottom:1px solid #f1f5f9}.kv span{color:var(--muted)}
.invite-box{background:#f0fdfa;border:1px solid #99f6e4;border-radius:10px;padding:14px;margin-bottom:18px}
.invite-box code{display:block;background:#fff;border:1px solid #ccfbf1;padding:8px;border-radius:6px;word-break:break-all;margin:8px 0;font-size:13px}
.demo{display:inline-block;background:#fef3c7;color:#92400e;font-size:11px;font-weight:700;border-radius:4px;padding:1px 6px;margin-left:6px}
.muted{color:var(--muted)}
.radio-row{display:flex;gap:18px;margin:10px 0}.radio-row label{display:flex;align-items:center;gap:6px;margin:0;font-weight:500}
/* auth pages */
.auth{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}
.auth.staff{background:radial-gradient(circle at 20% 10%,#1F3864,#0a1628 70%)}
.auth.portal{background:linear-gradient(160deg,#eef3fc,#f6f8fb 60%)}
.auth .box{background:#fff;border-radius:14px;padding:34px;width:100%;max-width:400px;box-shadow:0 20px 50px rgba(10,22,40,.25)}
.auth.portal .box{box-shadow:0 10px 30px rgba(10,22,40,.08);border:1px solid var(--line)}
.auth .box .brand{color:var(--navy-900);margin-bottom:6px}
.auth .box .brand small{color:var(--muted)}
.auth .realm{font-size:12px;text-transform:uppercase;letter-spacing:1.2px;font-weight:700;margin:18px 0 4px}
.auth.staff .realm{color:var(--blue)}.auth.portal .realm{color:var(--teal)}
.auth .btn{width:100%;margin-top:18px;padding:11px}
.auth .alt{text-align:center;font-size:13px;margin-top:16px;color:var(--muted)}
.auth .tagline{text-align:center;color:#8fb0f9;font-style:italic;margin-top:18px;font-size:13px}
.auth.portal .tagline{color:var(--navy-700)}
.landing{min-height:100vh;background:radial-gradient(circle at 30% 0%,#1F3864,#0a1628 70%);color:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:20px}
.landing h1{color:#fff;font-size:34px;margin-top:18px}.landing p{color:#cbd5e1}
.landing .choices{display:flex;gap:16px;margin-top:26px;flex-wrap:wrap;justify-content:center}
.landing .choice{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.15);border-radius:14px;padding:22px 26px;width:270px;color:#fff;text-align:left}
.landing .choice:hover{background:rgba(255,255,255,.12);text-decoration:none}
.landing .choice b{display:block;font-size:17px;margin-bottom:4px}.landing .choice span{color:#cbd5e1;font-size:13.5px}
@media (max-width:800px){.staff-shell{flex-direction:column}.sidebar{width:100%}.row,.row3,.grid-2,.stats{grid-template-columns:1fr}}

/* progress tracker + activity timeline */
.tracker{list-style:none;margin:4px 0 0;padding:0;display:flex}
.tracker .step{flex:1;position:relative;text-align:center;padding-top:0}
.tracker .step:not(:first-child)::before{content:"";position:absolute;top:17px;right:50%;width:100%;height:4px;background:var(--line);z-index:0}
.tracker .step.done::before,.tracker .step.current::before{background:var(--teal)}
.tracker .dot{position:relative;z-index:1;display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:50%;background:#fff;border:3px solid #cbd5e1;color:var(--muted);font-weight:700}
.tracker .step.done .dot{background:var(--teal);border-color:var(--teal);color:#fff}
.tracker .step.current .dot{border-color:var(--navy-700);color:var(--navy-700);box-shadow:0 0 0 5px rgba(65,105,201,.18)}
.tracker .step.current.done .dot{background:var(--teal);border-color:var(--teal);color:#fff;box-shadow:0 0 0 5px rgba(20,184,166,.2)}
.tracker .label{display:block;font-weight:700;margin-top:8px;color:var(--muted)}
.tracker .step.done .label,.tracker .step.current .label{color:var(--navy-900)}
.tracker .step.current .label::after{content:"Current";display:block;font-size:10.5px;text-transform:uppercase;letter-spacing:1px;color:var(--teal)}
.tracker .date{display:block;font-size:12.5px;color:var(--muted)}
.tracker-note{margin:14px 0 0;padding-top:12px;border-top:1px solid #f1f5f9;color:#334155;font-size:14px}
.portal-split{grid-template-columns:3fr 2fr}
.timeline{list-style:none;margin:0;padding:0 0 0 18px;border-left:2px solid var(--line)}
.timeline li{position:relative;padding:0 0 14px 4px;font-size:14px}
.timeline li::before{content:"";position:absolute;left:-25px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--blue);border:2px solid #fff;box-shadow:0 0 0 1px var(--line)}
.timeline li.ev-created::before{background:var(--teal)}.timeline li.ev-priority::before{background:var(--warn)}.timeline li.ev-reopened::before{background:var(--navy-700)}
.timeline .when{font-size:12px;color:var(--muted)}
.mini-steps{display:inline-flex;gap:3px;vertical-align:middle;margin-right:4px}
.mini-steps i{display:inline-block;width:14px;height:6px;border-radius:3px;background:var(--line)}
.mini-steps i.on{background:var(--blue)}.mini-steps i.on.done{background:var(--teal)}
.last-ev{font-size:12px;color:var(--muted)}
.prio-pick{border:2px solid var(--blue-light);border-radius:12px;padding:12px 14px 14px;margin:16px 0 4px;background:#f8faff}
.prio-pick legend{font-weight:700;color:var(--navy-900);padding:0 6px;font-size:14.5px}
.prio-pick .req{font-size:11px;font-weight:600;color:var(--danger);margin-left:4px}
.prio-options{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
.prio-opt{position:relative;display:flex;flex-direction:column;gap:6px;margin:0;padding:12px;border:1px solid #cbd5e1;border-radius:10px;background:#fff;cursor:pointer;font-weight:500}
.prio-opt input{position:absolute;top:12px;right:10px;margin:0}
.prio-opt .prio-desc{font-size:12.5px;color:#475569;line-height:1.4;font-weight:400}
.prio-opt:has(input:checked){border-color:var(--navy-700);box-shadow:0 0 0 2px var(--blue-light)}
@media (max-width:800px){.prio-options,.portal-split{grid-template-columns:1fr}.tracker .label{font-size:13px}}